QUESTIONS?  CALL: 888-562-2301

FREQUENTLY ASKED QUESTIONS

Coffee Mugs FAQ


What does shipping cost?
 *Orders Ship Out in 2-3 Days

U.S. Standard Delivery

(3-5 Days, Once Shipped)
$6.99 for first mug
$3.99 for each additional mug
FREE for any order over $50

U.S. Expedited Delivery

(2-3 Days, Once Shipped)
$23.99 for first mug
$3.99 for each additional mug

International, First Class
(7-21 Business Days)
$16.99 All Orders to Canada
$21.99 All Orders Outside U.S. or Canada

**PLEASE NOTE:
Saturdays, Sundays and Holidays
are not counted as processing or shipping days.

 

Who do you ship with?
We use a variety of shipping carriers to deliver your order including United States Postal Service (USPS), UPS and FedEx.
All our carriers enable us to offer high-quality shipping services at a low cost. We determine which carrier to use for your order based on a variety of factors, such as products purchased, shipping address and the size/weight of the order.
When your order ships, the delivery tracking ID will be provided via a shipment confirmation email.
 

When will my order be delivered?
Orders ship out in just 2 to 3 business days.
With our Standard shipping, you can typically expect to receive your order in 3-5 days after the order ships.  With Expedited shipping, you order should arrive in 2-3 days, after it ships out.

PLEASE NOTE: Saturdays, Sundays and Holidays do not count as processing or shipping days.
 

Can I track my shipment?
Yes, you can.  Once an order is prepared for shipping, we will notify you by email and provide you with the tracking number for your shipment.
If you created an account with us during checkout (this is optional), you can also sign in to your account online, at any time, to see the status of your order and view the tracking number, when it becomes available.
 

Do you deliver to P.O. boxes?
Yes, we can ship orders to U.S. Post Office Box addresses.  All orders outside of the United States, however, must ship to physical addresses.
 

Do you ship internationally?
Yes, we do ship to many international locations.
 

What credit cards do you accept?
We gladly accept Visa®, MasterCard®, American Express® and Discover® cards.
 

Do you accept PayPal?
Yes, in addition to the major credit cards listed above, we do accept PayPal.
 

Can products be returned?
Your Purchase is Backed by our Hassle Free Return, 100% Money Back, Guarantee.

You may return any item that does not meet your full satisfaction, within 30 days of receipt.  Simply, contact us prior to making a return, and we will provide you with a FREE return shipping label.
 

How are returns refunded?
Refunds are issued back to the original form of payment that was used to make the initial purchase.
 

When can I expect my refund?
Refunds are typically processed with 24-48 hours of the time we receive the returned merchandise.
 

Where are your products made?
We are proud to be located in the USA. Everything we sell is created, processed and shipped in the United States.
 

Do you offer any discounts?
Yes, in addition to running occasional online sales, we also sometimes offer special discounts that are made available only to our members.  Membership is FREE and super easy to sign up for.  Simply enter your email address, where it says "Become a Member" at the bottom of any page on our website.
 

Is your checkout secure?
Absolutely!  In this day and age, we are well aware of the high importance of online and e-commerce security.  That's why we have made it our priority.  In order to provide the highest level of protection for all of our customers, our checkout process includes a SSL Certificate that enables 128-bit encryption for internet security and network authentication.
Our website is tested and certified daily by McAfee.
Additionally, our website is certified as Level 1 PCI compliant.  There are strict standards in six categories of PCI standards that must be met and maintained in order for a merchant to be deemed compliant:
• Maintain a Secure Network
• Maintain a Vulnerability Management Program
• Regularly Monitor and Test Networks
• Protect Cardholder Data
• Implement Strong Access Control Measures
• Maintain an Information Security Policy
We are very serious about providing a safe and secure shopping environment and have invested significant time, effort and resources to certify that our solution is compliant.
 

Do you share my information anywhere?
Not a chance!  We highly respect and value the relationships we establish daily with each and every one of our customers.  It is our pledge and promise to you, that at no time will ANY of your information be sold, shared or distributed anywhere... ever!  You have our word and we stake our reputation on that.
For more on the level of privacy we provide, please feel free to review our Privacy Statement.
Coffee Mug Shop